If you are planning to subscribe sa Sun, think twice muna. Mas maayos pa service ng Globe, never na cut ang line ko sa kanila. I have Globe plan din, yun na lang itutuloy ko. What? Nagawa putulin ang service tapos walang maibigay na bill? What if hindi ako nag reklamo? Eh di, may nakaw na bayad na naman silang matatanggap! Hinihingi yung bill ko para makita ko yung summary of charges na sinasabi nila na total of Php 2778.24, hindi maibigay ng CS dahil after two weeks pa daw pwd ibigay. Tapos need ko na naman mag antay ng 24 hours bago maibalik ang service. Sino hindi maiinis sa service nila? Kakasawa na, lagi n lng na cut service sakin na hindi ko naman mali. Na cut n naman nila service ko dahil sa maling billing info. After checking sa system nila, nakita nga nila na bayad ako.
Ivideo pocket wifi cancellation policy upgrade#
Tapos second reason is kaya daw na reach yung 80% dahil sa upgrade fee, eh bayad ko yun nung December 2014. Nag apology yung CS dahil mali daw naibigay niya na info tapos hold niya ulit ako. What? eh unlimited nga internet ko sa plan 999. Reason is dahil may internet usage daw ako. Today, Februcut uli outgoing service ko, tumawag ako tapos sabi na reach ko na naman daw 80% ng credit limit ko. Hinayaan ko lng ang binayaran ko n lng yung na consume ko kahit kasalanan naman nila bakit ako nakapag consume ng malaki. Nagulat na lng ako na cut yung outgoing service ko dahil na reach ko daw yung 80% ng credit limit ko. In short, tumaas ang bill ko dahil sa Internet usage, na hindi ko naman kasalanan dahil hindi nila na process ang request ko na plan upgrade. To my surprise na hindi pa pala activated and plan 999 ko. December 23, nag start na ako gumamit ng internet since unlimited ang internet na included sa plan 999. Maliwanag din ang sinabi ng CS sakin na Decemang effective date ng new plan ko na 999. Nagbayad ako ng upgrade fee sa store nila sa Greenbelt. Nag upgrade ako ng line sa Sun last Decemfrom 350 to 999. I seek help from anyone - NTC, Digitel management, media - to help us subscribers be cleared away from this scam. I have read from several blogs that similar instances happened to them would opt to cancel the account but since I just renewed, I would have to wait for 2 years. After several exchanges of emails and 2 phone calls to a call center (called once at 3PM, asked to speak with a supervisor, the agent said they do not have one), still the charges were not reversed. I am positive that I did not use this service. I called customer service and they confirmed that I have data charges of P1400 in the latest bill, and more in the unbilled charges. I was surprised because I am a regular payer, and my average consumption is only around P800-1000 a month. Halfway through May, I received a text saying my account has reached 70% of my credit limit. Since I have a P600 plan, the holding period was shortened from 30 months to 24 months. It means I will get a brand new phone of my choice, and renew my contract for a locked period. Last April, I received a text message saying I can claim a loyalty phone again when the 2-year contract expires. I had been a Sun Cellular subscriber for over 5 years.
0 kommentar(er)
